Shipping & Return Policy

Shipping Policy

Effective Date: October 7, 2025

Business Name: YB Ausome Shoppe

Thank you for shopping with YB Ausome Shoppe! We are committed to getting your order to you safely and efficiently.

Processing Time

All orders are processed within 2–4 business days (excluding weekends and holidays).

Once shipped, you will receive a confirmation email with tracking information.

Shipping Methods & Delivery Times

We offer standard and express shipping options. Delivery time depends on your location and selected shipping method.

Standard Shipping (U.S.): 3–7 business days

Express Shipping (U.S.): 1–3 business days

International Shipping: 7–21 business days (varies by destination)

Shipping rates are calculated at checkout based on the order total, weight, and destination.

Where We Ship

U.S. Orders: We ship to all 50 states, PO Boxes, and APO/FPO addresses.

Incorrect Addresses

Please double-check your shipping address before placing an order. We are not responsible for packages lost due to incorrect or incomplete addresses.

If a package is returned to us due to an incorrect address, you will be responsible for additional shipping fees to resend it.

Lost or Damaged Packages

If your package arrives damaged, contact us within 7 days of delivery and provide clear photos of the damaged item(s) and packaging.

If verified, a replacement will be sent at no additional cost.

If your tracking shows “delivered” but you didn’t receive the package, please check with your local carrier or post office first before contacting us.

Return & Exchange Policy

We want you to love your order, but we understand sometimes things don’t work out. Please read our return policy and exchange guidelines carefully.

Sensory Toys – All Sales Final

Due to the nature of these items, all sensory toy sales are final. No returns or exchanges will be accepted.

Apparel – Size Exchanges Only

If your clothing item is too small or too large, you may request an exchange within 7 days of delivery.

Conditions:

Item must be unused, unwashed, and in original condition.

Buyer is responsible for return shipping costs (unless item was damaged or wrong size sent in error).

Exchanges are subject to availability.

To begin an exchange, contact our Returns Department at:

sales@ybausomestore.com

469-206-8799

Damaged or Incorrect Items

If you receive a damaged item or the wrong product, please contact us within 7 days of delivery. You must provide:

Clear photos of the item(s) and packaging

Your order number and description of the issue. Once verified, we’ll ship a replacement at no extra cost.

Questions?

We’re here to help! If you have any questions about your order, shipping, or returns, contact us at:

YB Ausome Shoppe

sales@ybausomestore.com

469-206-8799